The Lessons We’ve Learned (And Are Still Learning)

The Lessons We’ve Learned (And Are Still Learning)

The great news from Europe last Wednesday, that the European Union will allow vaccinated vacationers back this summer, could not have come at a better time as there is no doubt we are seeing and hearing of booking momentum. Everyone I talk to is focused on forward bookings, staffing challenges, and other immediate-term issues. It’s an exciting time, if still chaotic and frustrating. It’s important to keep one eye on the future, as we build for coming success. What are the broader lessons we’ve learned in the past year-and-change that are worth holding onto? What wisdom can we use for our businesses in the future, but also guide our everyday thinking? I was fortunate enough to hear from many of our industry’s top minds at a recent virtual travel leadership…
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The pandemic’s not over, so how should we talk about it? Why innovative messaging is so critical to engage your customer.

The pandemic’s not over, so how should we talk about it? Why innovative messaging is so critical to engage your customer.

This must be what Purgatory feels like. One year after the first lockdowns, travel is still stuck in the in-between: much better than the catastrophe of 2020, but not quite ready to celebrate yet. For every reason to be hopeful — an uptick in bookings, progress with vaccinations, talks about global health passports — there is a reason for continued caution. As of this writing, about 18% of the U.S. population has received at least one dose and just shy of 10% have had both. With progress this gradual, many consumers are still hesitant to make plans. Those sentiments were a theme at an industry roundtable I co-hosted last month with Jack Ezon, Founder and Managing Partner of Embark Beyond. Many of the travel executives in attendance shared a mix…
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Luxury Travelers Are Ready to Get Back on the Road in 2021 — a Potential Comeback Driven By Vaccines and Pent-Up Demand

Luxury Travelers Are Ready to Get Back on the Road in 2021 — a Potential Comeback Driven By Vaccines and Pent-Up Demand

More optimists than pessimists in Strategic Vision’s 2021 Pulse of the Industry Survey, which measured the post-pandemic travel outlook of both luxury travelers and travel advisors. Trending this year: Europe, safaris, domestic trips. Cruises and staycations? Not so much.  A new study of consumers and professional travel advisors shows a net positive outlook for the luxury travel industry in 2021. Slightly more consumers feel optimistic about their leisure travel plans for this year than pessimistic, and luxury travel advisors see their business returning, albeit slowly, in 2021. The affluent consumers in the survey, conducted by Strategic Vision, a consultancy specializing in the luxury travel and lifestyle industries, are intently focused on how they can get back on the road, as well as when and where. And they have retained their…
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